Technical support and service
1、 Technical support
Our engineers have comprehensive, good technology and rich experience, and can provide users with a series of technical services before, during and after sales, including equipment parameter confirmation, model selection, installation, commissioning, maintenance, etc.
If you need us to provide you with products or technical services, please contact us directly, we will serve you wholeheartedly.
2、 After sales service commitment:
1. We can provide lifelong maintenance service for the sold products;
2. Product warranty period: fulfill the warranty commitment of the contract;
3. The service response time is within 1 working day;
4. Visit users regularly and irregularly, and establish user file records to ensure that the use and maintenance status of sold products are well documented;
5. Description of warranty limitations:
I. the user's use and operation of the product do not meet the requirements of the specification and the criteria specified in the supporting technical documents;
II. Human factors or irresistible factors of users.